Originally Posted by Sopwith

As I have said a number of times on this board (and got flamed for the other day), when this type of situation occurs, as they inevitably will, the attitude of the AC people sucks. They simply don't care about the customers.

Some will argue that they can't afford to pay the compensation some people expect, they are overwhelmed by major weather delays, their duty is to the shareholders to be profitable, etc. While there may be some validity to these arguments on a purely technical basis, what matters to the individual passenger is how AC responds to their particular situation. If the message sent by AC through their actions is, "We don't care, you'll just have to bl**dy well wait" they can and must expect a negative reaction. Anyone at AC who expects me to patiently wait around for seven hours in exchange for a meal while you sort out your problem will be disappointed.

I rest my case. Those who disagree can flame away.