Originally Posted by
KarensuePDX
GM wasn't there, I left for Singapore the next morning and am now in Florida so I haven't had a time to pursue it. Guess that is a good thing since the overwhelming opinion here is that I am whining about nothing.
Thanks!
Setting aside the compensation question, I would still contact Hotel Customer Service and let them know about your disappointment. If you have ideas about what would make this right for you, then you should offer that suggestion because it never hurts to let folks know what you have on your mind.
Having said that, however, I wouldn't set myself up for another disappointment if they didn't come through with what I suggested.
800-328-6242 or
[email protected]. Good luck.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]