Sheraton PDX compensation or tough luck?
Dec 11, 2007, 6:25 pm
#1
Original Poster
Join Date: Mar 2003
Location: PDX
Programs: United 1K, Starwood Platinum
Posts: 175
Sheraton PDX compensation or tough luck?
I stayed at the Sheraton Airport in PDX on Dec 25-26. I live in Portland and
had an early morning flight the 26 to SIN. I have stayed at this hotel many times in the past and have always found it to be very pleasant, especialy when I have to fly out at 5:30am. Anyway, long story short. I usually order from the all night menu upon arrival (around 11:00pm) when I tried to order this time I was told that the hotel was looking to hire a chef for the late evening orders but there was no food available at this time. I asked about the mini bar as I hadn't asked for a key and was told that it only stocked beverages. I ended up driving 5 miles down the road and getting dinner and
didn't get to bed til 2:30 thus eliminating the point of staying close to the airport since it is a 50 minute drive from my house.
The front desk clerk didn't apologize, wasn't rude either, just didn't seem to think it was a very big deal. Should I ask for compensation via points or just write it off as bad luck? I am a Plat member and have stayed at this hotel
many times. I realize I should have made a request prior to checking out,
however, my wake up call didn't come through and I woke up with 20 minutes to get to the airport, no time to talk to anyone!
had an early morning flight the 26 to SIN. I have stayed at this hotel many times in the past and have always found it to be very pleasant, especialy when I have to fly out at 5:30am. Anyway, long story short. I usually order from the all night menu upon arrival (around 11:00pm) when I tried to order this time I was told that the hotel was looking to hire a chef for the late evening orders but there was no food available at this time. I asked about the mini bar as I hadn't asked for a key and was told that it only stocked beverages. I ended up driving 5 miles down the road and getting dinner and
didn't get to bed til 2:30 thus eliminating the point of staying close to the airport since it is a 50 minute drive from my house.
The front desk clerk didn't apologize, wasn't rude either, just didn't seem to think it was a very big deal. Should I ask for compensation via points or just write it off as bad luck? I am a Plat member and have stayed at this hotel
many times. I realize I should have made a request prior to checking out,
however, my wake up call didn't come through and I woke up with 20 minutes to get to the airport, no time to talk to anyone!
Dec 11, 2007, 7:03 pm
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I stayed at the Sheraton Airport in PDX on Dec 25-26. I live in Portland and
had an early morning flight the 26 to SIN. I have stayed at this hotel many times in the past and have always found it to be very pleasant, especialy when I have to fly out at 5:30am. Anyway, long story short. I usually order from the all night menu upon arrival (around 11:00pm) when I tried to order this time I was told that the hotel was looking to hire a chef for the late evening orders but there was no food available at this time. I asked about the mini bar as I hadn't asked for a key and was told that it only stocked beverages. I ended up driving 5 miles down the road and getting dinner and
didn't get to bed til 2:30 thus eliminating the point of staying close to the airport since it is a 50 minute drive from my house.
The front desk clerk didn't apologize, wasn't rude either, just didn't seem to think it was a very big deal. Should I ask for compensation via points or just write it off as bad luck? I am a Plat member and have stayed at this hotel
many times. I realize I should have made a request prior to checking out,
however, my wake up call didn't come through and I woke up with 20 minutes to get to the airport, no time to talk to anyone!
had an early morning flight the 26 to SIN. I have stayed at this hotel many times in the past and have always found it to be very pleasant, especialy when I have to fly out at 5:30am. Anyway, long story short. I usually order from the all night menu upon arrival (around 11:00pm) when I tried to order this time I was told that the hotel was looking to hire a chef for the late evening orders but there was no food available at this time. I asked about the mini bar as I hadn't asked for a key and was told that it only stocked beverages. I ended up driving 5 miles down the road and getting dinner and
didn't get to bed til 2:30 thus eliminating the point of staying close to the airport since it is a 50 minute drive from my house.
The front desk clerk didn't apologize, wasn't rude either, just didn't seem to think it was a very big deal. Should I ask for compensation via points or just write it off as bad luck? I am a Plat member and have stayed at this hotel
many times. I realize I should have made a request prior to checking out,
however, my wake up call didn't come through and I woke up with 20 minutes to get to the airport, no time to talk to anyone!
No you should not receive compensation.
Dec 11, 2007, 7:20 pm
#3
Join Date: Oct 2004
Posts: 1,530
I am not sure what you are seeking compensation for.
The lack of food in the mini-bar?
No room service after 11:00pm?
Did you think of phoning Dominos?
The lack of food in the mini-bar?
No room service after 11:00pm?
Did you think of phoning Dominos?
Dec 11, 2007, 8:03 pm
#4
Original Poster
Join Date: Mar 2003
Location: PDX
Programs: United 1K, Starwood Platinum
Posts: 175
One of the reasons I choose to stay at the Sheraton PDX is because of their
all night menu... It is the most expensive airport hotel and I don't mind paying extra but do expect them to provide services that are supposed to be provided. I get the impression from the replies that others think it is perfectly
fine that they currently are in the process of hiring a new chef... maybe you are more tolerant than I. I didn't appreciate losing over an hour more of sleep to go find my dinner at another hotel down the road.
all night menu... It is the most expensive airport hotel and I don't mind paying extra but do expect them to provide services that are supposed to be provided. I get the impression from the replies that others think it is perfectly
fine that they currently are in the process of hiring a new chef... maybe you are more tolerant than I. I didn't appreciate losing over an hour more of sleep to go find my dinner at another hotel down the road.
Dec 11, 2007, 8:06 pm
#5
Original Poster
Join Date: Mar 2003
Location: PDX
Programs: United 1K, Starwood Platinum
Posts: 175
Stay was Nov 25-26,
Dec 11, 2007, 10:49 pm
#6
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Sorry, I don't think you're due any kind of compensation. You had to drive a few miles to get food. Yes, it would have been great if the hotel had food available but the clerk explained they didn't and explained the reason. What did the GM say regarding your concern when you asked at the hotel when it happened?
Dec 12, 2007, 12:18 am
#7
Join Date: Nov 2007
Programs: AA, AS, BA, DL Plat, Chase UR, Diners, UA, F9, WN, SPG Gold, HH Diamond, Amex MR.
Posts: 436
Not legally entitled, but I'd give you at least 10% off of your bill that night since you are a platinum/regular/local!
Dec 12, 2007, 5:26 am
#8
Original Poster
Join Date: Mar 2003
Location: PDX
Programs: United 1K, Starwood Platinum
Posts: 175
GM wasn't there, I left for Singapore the next morning and am now in Florida so I haven't had a time to pursue it. Guess that is a good thing since the overwhelming opinion here is that I am whining about nothing.
Thanks!
Thanks!
Dec 12, 2007, 9:18 am
#9
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Having said that, however, I wouldn't set myself up for another disappointment if they didn't come through with what I suggested.
800-328-6242 or [email protected]. Good luck.Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 12, 2007, 9:50 am
#10
Original Poster
Join Date: Mar 2003
Location: PDX
Programs: United 1K, Starwood Platinum
Posts: 175
Thanks William,
I received a survey via email re my stay at Sheraton PDX and noted my displeasure in the survey. Does anyone really pay attention to the surveys or should I contact the number you listed? Other than this one problem, I think the Sheraton PDX is terrific.
I received a survey via email re my stay at Sheraton PDX and noted my displeasure in the survey. Does anyone really pay attention to the surveys or should I contact the number you listed? Other than this one problem, I think the Sheraton PDX is terrific.
Dec 12, 2007, 10:15 am
#11
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Thanks William,
I received a survey via email re my stay at Sheraton PDX and noted my displeasure in the survey. Does anyone really pay attention to the surveys or should I contact the number you listed? Other than this one problem, I think the Sheraton PDX is terrific.
I received a survey via email re my stay at Sheraton PDX and noted my displeasure in the survey. Does anyone really pay attention to the surveys or should I contact the number you listed? Other than this one problem, I think the Sheraton PDX is terrific.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 12, 2007, 11:04 am
#12
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
Dec 12, 2007, 11:16 am
#13
Original Poster
Join Date: Mar 2003
Location: PDX
Programs: United 1K, Starwood Platinum
Posts: 175
Just to clarify things, I wasn't suggesting a monetary compenasation,
I was refering to points..
I was refering to points..
Dec 12, 2007, 12:14 pm
#14
Join Date: Jun 2004
Programs: No More Loyalty
Posts: 608
Seems to me it depends on whether they actively promote 24-hour room service and/or an onsite restaurant that stays open late. I sometimes look at the SPG/hotel web site for info like this, and occasionally it can be the determining factor in where I stay. If they say they offer something, but it's not available when you get there, IMO that's a problem.
Dec 12, 2007, 2:04 pm
#15
Original Poster
Join Date: Mar 2003
Location: PDX
Programs: United 1K, Starwood Platinum
Posts: 175
The hotel does indeed advertise 24 hour room service, which is one of the key factors in choosing this hotel. I must admit I am a bit surprised at some of the responses, ie call Dominoes.. if I wanted to order pizza in, I would have stayed at a Motel 6