FlyerTalk Forums - View Single Post - Is it the upper deck that makes the difference?
Old Dec 8, 2007 | 7:09 pm
  #1  
Christofu
 
Join Date: May 2007
Location: Bay Area, CA
Programs: UA 1P
Posts: 116
Is it the upper deck that makes the difference?

Hi All,

Just read a few posts about bad FA experiences (including RTW4's mention of the horrid ps F service he encountered), so I thought I should give some of the great FAs credit where credit is due.

Just finished SFO-SIN (via HKG) in the upper deck, and my only complaint was that the chairs are really getting worn down (I assume they are just McGyver'ing them when they need to be fixed in anticipation of the new seats).

Anyway, the HKG-based FA's were fantastic, so courteous and pleasant. My water glass was never less than 1/2 full the entire time. When I went to the galley to stretch my legs, they always made eye contact with a smile and a nice chat. The flight deck was from SFO, and also had a nice chat with the captain when he came back for some tea.

HKG to SIN was just as nice (actually nicer since it was only 3.5 hours! The headwinds made HKG closer to 15 hrs than 14hrs). Again, the FAs were very attentive.

I guess a question I do have is whether upper deck service is inheirently better due to the smaller cabin, and therfore, perhaps the ability to be more attentive? Regardless, the FAs for both flights were the ones who made an 18+ hour journey really quite enjoyable.

Chris
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