Originally Posted by
USirritated
Would that be at those same front desks where the desk clerks do not know about the Platinum benefits and other Marriott policies that many long time Marriott guests, and especially Elites, know better than they (the clerks) do?
It is publicly available enough that I just had the Plat rez desk insert it into one of my reservations for January, cheerfully, but told me that it is not available for another one of my reservations for next week.[/FONT][/B]
1) I appreciate you sharing your view of the front line staff, it is very apreciated but would also ask that you share these same views along with specific examples with the management of the hotels where you believe the front line associates are below par - it is through comments such as yours that the hotels can improve their teams performance, I can assure you your comments will be welcomed by the general managers and their management teams.
2) I'm not sure what your point is here, if you know a code of course reservations will be glad to check availability, here are the rate rules attached to leisure links
XWZA (GENR) LEISURE LINKS
-For qualified Leisure Links account guests only
-Minimum 10 percent discount off of weekend rate
-Rate does not include tax
-See hotel cancellation policy for details
-Only available for stays Thursday through Sunday
-Must arrive on a Thursday, Friday or Saturday
-Thursday requires a Friday night stayover
-Sunday requires a Saturday night stayover
-I.D. is required upon check in