I tried looking for this without luck; hope someone can answer this:

1- Thinking about booking a seat SYD-SCL in J through the site, but just want to be sure if I had to cancel this last minute will I be refunded back to my cc? or will I only be issued a credit voucher?
2- If the refund can be done, will I have to call CS (and be slapped with the $75 phone fee) or can it be done through the manage booking bit?

Cheers