Not sure if this is nwa.com issue or not--but it deals with nwa, email, and using nwa.com to choose a reward.

I just passed the 60K plateau (finally!) for Elite Platinum Perks, and got the email with the title, "Elite Extra Perks Reward Notification--Level 1".
However, the email is blank. I have tried setting my email to a "normal" email address like earthlink, and also hotmail. Neither will show ANYTHING--the emails are always blank.
Is this my fault, or should I call NWA Japan and ask them about it? MY nwa address is in Japan, because I spend several months in Asia every year.
Usually, the emails are promos like, "Fly NRT-Saipan for 20K miles and ??? Yen!", so I just ignore them.
But this time, I'm guessing I need to click on a link so I can choose my Reward. I couldn't find it anywhere on the NWA.com web site, either.
Thanks!