Well, I travel internationally, to multi-destinations, around 8 times a year( and have done for the past 25 years). I have never struck an airline so utterly useless as Emirates. The systems appear to be hopless, the communication skills zero, the home-base airport a joke ( read the Ermirates website and see what they say about the pleasure of arrival in Dubai..and contrast that with the reality. Lost baggage....Garuda manages to deliver it to the Hotel if it is mislaid....but Emirates....go back to the airport and pick it up yourself. I have one sector left on this trip with Emirates ( of whom I had great expectations in advance) and that will be it
Originally Posted by
DYKWIA
So what would you have them do to improve it? These sort of things happen all the time at the big airports, and there are always lots of irrate passengers. ORD/JFK get snowed in a couple of times a year. LHR has strikes, terrorist alerts. DXB has fog.
You just can't magically make planes appear and disappear at will.
And please don't say that BA/AA/UA handle things better, because they don't. I was stuck on an AA flight for over 5 hours before it got cancelled due to snow at EWR. There was absolute chaos when we eventually got back to the gate, and it took hours to sort things out.
Have you read about the lost luggage problems with BA? Try phoning them up, and you just get a pre-recorded message. It's a lottery whether or not people eventually get their luggage.
Just put it down to a bad experience, and take your business elsewhere.
Cheers,
Rick