Originally Posted by
paul577
I certainly agree that it is not front-line staff who should take the flack for management incompetence. At the same time Emirates was throwing extravagant parties announcing their new acuisitions and orders, Dubai Airport and the airline were in utter disarray. It is the CEO who should be summarily dismissed for failure to adequately manage a chaotic situation, costing countless PAX millions of $ through no fault of their own. I hate to think what will happen when this mob gets their hands on a few 380s. They will not be able to cope. They don't have adequate systems and thier 'management' is sub-standard
So what would you have them do to improve it? These sort of things happen all the time at the big airports, and there are always lots of irrate passengers. ORD/JFK get snowed in a couple of times a year. LHR has strikes, terrorist alerts. DXB has fog.
You just can't magically make planes appear and disappear at will.
And please don't say that BA/AA/UA handle things better, because they don't. I was stuck on an AA flight for over 5 hours before it got cancelled due to snow at EWR. There was absolute chaos when we eventually got back to the gate, and it took hours to sort things out.
Have you read about the lost luggage problems with BA? Try phoning them up, and you just get a pre-recorded message. It's a lottery whether or not people eventually get their luggage.
Just put it down to a bad experience, and take your business elsewhere.
Cheers,
Rick