Originally Posted by
DYKWIA
Then why on earth did you buy the insurance? It's no use complaining about the lack of cover after the event.
Emirates were responsible for getting you a hotel and arranging for meals, but you chose not to go this route, and stayed with friends instead.
Maybe I'm wrong, but you just seem to be on a compensation hunt. In this instance. I doubt you'll get anything from Emirates (maybe some miles) because you chose to make your own arrangements, and you definitely won't get anything from the travel insurance.
Cheers,
Rick
I would agree with this post, I would also ask if Emirates made any alternative offers that would have got you back to BHX sooner such as flying you to another UK airport and busing you to BHX.
I flew last weekend and must say I was very lucky, I departed BKK on time, 01:30hrs Sunday morning, and my flight DXB to BHX was delayed 1 1/2 hrs and a 100 or so pieces of luggage were left at DXB fortunately not mine.
I must also say that in such circumstances the front line staff often take a lot of flack for for situations beyond their control.
BB