Originally Posted by
CO Insider
In simplest Our Concierges are often engaged in various interactions in front and behind the scenes to address their customers’ needs, and most importantly, they have the resources to work through some of the more complicated issues when they arise. So, although you may not directly interact with a Concierge every time you fly BusinessFirst, we do hope you know they are there if you need them.
Sorry Scott, and not to be overly critical, but this all sounds a bit like corporate double-talk.
It might help the members to know precisely what "resources" they have and what authority they are granted so we all know when/if we should engage them if a problem arises.
Is there a reference/link you could quote?