Yes, I now remember onetravel's site, and I think the text that fits the situation I described is:

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Rule: Schedule Irregularity – Definition
Misconnection occurs at a connection point when a passenger … is unable to use … confirmed space because … carrier was unable to deliver him/her to … connecting point in time to connect with … flight

Schedule Irregularity means any of the following irregularities occurring on the date of departure: (a) Delay in scheduled departure or arrival of a United Airlines flight resulting in misconnection,


and


Rule: Schedule Irregularity - Alternate Transportation or Refund
When a passenger will be delayed because of a schedule irregularity … exceeding 2 hours … (b) If United Airlines is unable to provide onward transportation acceptable to the passenger, United Airlines, will with concurrence of the passenger, will arrange for the transportation on another carrier or combination of carriers with whom United Airlines has agreement

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Again, this problem originated because United chooses to use a single aircraft for multiple flights scheduled close together which leaves little room for problems which may occur. I don't deny that this fact happens and is a way of life, but there are rules setup to assist passengers when these problems occur.

Unfortunately, I've had other agent misconnect me at the origin when it was obvious it was going to happen, rather than letting me wait to get stuck at the hub.

BillJ


[This message has been edited by wcj1 (edited 06-26-2001).]