Me and my wife have just flown with Emirates all the way from BHX to Singapore via Dubai and returned via Kuala Lumpur to Dubai with a 2 night stopover.

I was scheduled to fly back from Dubai to BHX on saturday afternoon's flight. I had already completed online check in.

when I arrived at the airport it was absolute chaos, aparrently 16 flights were cancelled, Due to the baklog of flights and delays the airport was over packed and crowded.My flight was cancelled even though there was no fog now. Other flights were flying out, apparently my fight was expendable.

I was told after getting to the baggage drop desk that the flight was cancelled.

I then waited in line for over 2 hours to get some sort of update as to what is happenning and finally was booked to fly back on the Monday morning flight.

I had to endure four hours of wasted time at the airport. Had to wait ages for a taxi amidst the chaos and the boiling heat. I have then had make various phone calls regarding my new arrival, and on top of that my wife and I have had to take unpaid leave at work.

Even when i arrived for the flight on Monday morning I was told that it was over booked and could not depart. I had to argue for 15 mins and wrestle for a boarding pass with the other remaining passengers.

I was even told indirectly that I was lucky to get a ticket by a member of staff, ( they are doing me a favour for going home 2 days late!)

I wish to claim for compensation and would like assistance as to how to do this. Should I seed an email? If so to Dubai customer affairs ( who dont sound too good) or to Uk based.

What compensation can I claim and am I entitled to? I stayed with a friend who are subletting an apartment, can I claim expenses for this?


All advice will be appreciated, as for travel insrance, what can I claim form them?