Since my last post, I've stayed a further two times and had the same excellent service as a Platinum. Last week I checked in only to find the reservation I had made was for *next* month (my mistake). No problems, the front desk agent took care of it, moved the reservation to the current date and upgraded me to a wonderful room (1415 I think) which had a large bedroom, a living room and dining room (much bigger than 1511 - the suite I was in earlier) - this was all on a cash and points stay! The staff were very accommodating and went out of their way to help.

And on my third (and current) stay they couldn't offer a suite (as they were all occupied) I did get a very nice oversized King with sofa... very nice room size considering the rate I paid and fine for an overnight before an early flight tomorrow. This is now my new favourite YYZ airport hotel.