It is now impossible to redeem the Silver Wings $100 travel credits. I get the error message
The system does not have enough available certificates to process your request.
It can issue $75s but I don't want that. To get to the point to redeem online you have to answer the question "Are you planning to make your flight reservations before June 30, 2007?" with a yes. I was told to do that previously. Else it tells you to call 800-720-1765. If you try calling that number no one answers. I waited 15 minutes and then a 1K Desk Service Director waited 30!!!!!!!!!! She was great and is escalating the problem and will call me back tomorrow.
I had earlier spoke to a 1K Desk CSR with the initials AM (I have the full name) that had no clue about Silver Wings. That CSR hung up on me when I insisted to be transfered to someone who was familiar with SW. This was report reported to the helpful SD also. I hope the recording of that conversation is retrieved and AM is out the door. I don't think it was an ICC person.