Originally Posted by
xyzzy
Some of the concierges do better than what you describe, but not many and if you want anything you have to specifically ask. Also, most of the time they don't even make it on-board until half of the BF pax are already on the jetway. Thus, they provide pretty much zero assistance at the (non-hub) destination. Why can't the departure concierges arrange the arrival lounge passes
? A couple of times the arrival concierge was nowhere to be found I ended up going to the arrival airport ticket counter to find information on the arrivals facility.
Maybe the concierges or better at IAH than EWR, or maybe I've just been lucky, but every time I've flown BF out of IAH to Europe, the concierge has come by my seat after I boarded and asked me if I wanted to make arrangements to use the arrivals lounge after landing at LGW or CDG. And more than once I've also been asked if I needed assistance with ground transportation after arrival. As a result, when I've arrived at LGW the arrivals lounge had me on a list of passengers to expect, based on the requests made by the departure concierge at IAH.
I agree that upon arrival at the non-hub location, the concierges usually aren't on board the plane (although I have had a couple of occasions where they were there as soon as the door opened), so they aren't as much help as they could be. But I've never had a problem with the departure concierges at IAH not providing arrival lounge passes and information to anyone who wanted it.