[QUOTE=The concierges should be checking on pax and making sure that their arrangements are fine for the other side, to see if they need transportation or a shower when they arrive. Right now they just seek out the non-OP members and sign them up.[/QUOTE]


I totally agree. I have never had any requests that I placed with the cncierges at EWR ever actioned when I landed in Europe, no matter if it be LGW, CDG, MAD or FCO...though they all seemed very nice