A few years CAL was sued because we failed to comply with the ADA in terms of passengers with disabilities. Even though there has not been a case yet where we have discriminated against a person of size, we do not want to open the door to this issue. The fact remains that some persons of size may fall under the ADA. Although at this juncture I cannot find any instances where a person of size has been discriminated against at CAL, I assure you that if we did discriminate we would find a lawsuit on our hands...I do not want to be that person who instigated the lawsuit. The issue is not necessarily a person of size, but the person of size who also has a "hidden" disability, that would be covered under the ADA.
We teach a module during our initial training that covers this topic to make new FAs aware of this issue. Our module is built around the ADA and the DOT. Since we experience so many different issues in our line of work, it is important to train our people to be aware of varying disabilities and be sensitive to persons needs so that we do not have another lawsuit.