Maybe, just maybe some of you might open your eyes to the fact that these kinds of things are happening on a daily basis instead of clumping together and saying - oh no that could never happen because of X Y Z. It does happen - pull your heads out of your collective behinds. Why can't you admit that mistakes are being made? Why do you always maintain that it has to be the PAX fault? or that they are lying? I don't know if the OP is telling the truth or not - but I've seen enough to know that it is entirely possible.

Have you ever been to the airport in question? If not then you do not know what their set up is. We fly through different airports 1 - 2x a week and each one is different. Some are VERY different from the norm - and many change their way of doing things periodically. The way it is supposed to be is NOT the way it is always done....

Nice also that allowing a "breach" would get them fired but assaulting a PAX gets them nothing.