Does this only happen to me? Points.com has failed to award various small bonuses, and also failed to complete swaps and kept my points. They ignore email I've sent a few times since April. I even have some screenshots but that doesn't seem to matter with them:

1) Swapped to eRewards. They took my points but I never got the eRewards. Now they are out of the program.
2) I referred 2 people who joined and made swaps, but never received the 200 AA miles promised.
3) Recently they advertised a 10% bonus on AA swaps. I received a few of these last summer, but now I am not getting them.
4) Points.com verified my Sirius account successfully. I attempted to swap out in July, but the swap is still pending.
5) Last month I tried swapping 1 point into Sirius as a test. No luck.

This isn't a lot of points or miles, but it's annoying.