Originally Posted by
channa
The credibility of CO's phone agents is probably the worst in the industry.
Not sure if it's training, or the fact that many of them live in Texas, but it's a serious problem.
I don't get BS'ed or snow-jobbed as much when I call other carriers.
Texas has quite a high rate of internal migration from other states, so the people you allege live in TX may very well have received education elsewhere. Also, if TX is such an undesireable place, why is the NE and midwest losing population via internal migration to TX and the south? If CA is so great, why is it losing population to AZ, NV, CO and ID (among other states)?
CO also has call centers in SLC and Tampa, so I don't know how you came to your conclusion.