Originally Posted by
xyzzy
Yes -- but what the agent isn't telling you in this case is whether one of those full FC seats belongs to you. That is the question that was almost certainly asked, but it is almost never the one that is answered. This situation would be a lot easier if CO had monitors ala DL.
Since CO does not have the DL style monitors - CO agents should be trained and conditioned to look at the FC list - when someone inquires at the gate. This has happened to me - told FC was full and I was one of the ones making it full. This usually occurs at the 3 hr mark when are on the first segment.
Agents should be trained to be polite and always check when someone asks. If another agent needs to be at the counter - then so be it. Without scanners - gate agent inquiry is the only way. In most cases kiosks are not available inside security (except a few locations at the hubs).
You can always ask at the PC but then at some clubs they get a little attitude as well.