Originally Posted by
channa
The credibility of CO's phone agents is probably the worst in the industry.
Not sure if it's training, or the fact that many of them live in Texas, but it's a serious problem.
I don't get BS'ed or snow-jobbed as much when I call other carriers.
Weren't you at the DO??? If so you could not say that. All the Texans I met were great...AND isn't it better they are in Texas and NOT India. Need more convincing...call UAL. Go Texas.
Back on topic: I would check with the GA at your destination. They can give you the scoop on standing by for the return and can probably tell you how the flights look. That is if they are anywhere other then EWR. As we know from the DO and from going thru EWR, they won't tell you anything, they'll just yell at you.