Originally Posted by
From NYC
If a flight has a CO flight number, put it up on CO.com! CO is getting some of the revenue from the sale, so why not do this?!
CO used to show this. This functionality was removed a few years ago, presumably to push you towards CO metal flights.
It sucks because sometimes the full codeshare will have the better price or schedule one way, while CO is the best on the other. In order to get this online, you have to go through a bunch of hoops of holding part of what you want, calling, getting them to change it, then going back to purchase. The alternate would be to use Expedia or Travelocity, but then you run into the 50% EQM on the CO metal issue. It used to be so easy at co.com.
Originally Posted by
From NYC
2 - Have one confirmation number across all flights, even codeshares. - As a corollary to the above, though not really a CO.com issue. On the Bozeman itinerary above, when I went to the NW lounges and showed them my tickets, it turned out that NW had a different confirmation number for my flights, and it took the desk agent about 10 minutes to sort through it all to find it and give me new and upgraded boarding passes. If this hasn’t changed yet, it should, although I recognize this requires coordination with the partner airlines - a whole separate issue in itself.
CO does get the other carriers' confirmation number kicked back to them. They just don't display it on the website like NW and AS do. It would be a nice feature to have.
As for what I'd like to see, is more options on TripAlert. At the DO, I learned that CO has triggers for most of the events we'd like to see, but doesn't email everything so as to prevent bombarding you with too much information. A few settings in this area (as opposed to CO deciding for me what I want), would be useful.