Originally Posted by From NYC

At DO III, it was mentioned that an update to co.com would be coming along at some point. I thought we all might post our wishes and desires here, beyond what was already talked about at the DO.

1 - List all non-CO-metal codeshare flights. - Earlier this year, I was travelling to Bozeman for a weekend trip to see a friend’s new home about an hour from there. I went onto co.com, and the only listed flight returning on the Sunday to EWR or LGA departed from Bozeman at about 6:30 AM, which meant I would be waking up no later than 4 AM to make the flight. Not thinking there were any alternatives, I booked the itinerary. Only later did I stop to check on another web site to see if there was a later flight combination. Sure enough, there was a 1PM departure, but it was all on code-shared NWA metal, while the early flights had a CO connection to take me to NYC. I was really ticked. I phoned CO, and had to pay $100 to switch to the later flights; I couldn’t talk the agent or her supervisor out of it. That ticked me off more since the new flights all had CO flight numbers. If a flight has a CO flight number, put it up on CO.com! CO is getting some of the revenue from the sale, so why not do this?!

2 - Have one confirmation number across all flights, even codeshares. - As a corollary to the above, though not really a CO.com issue. On the Bozeman itinerary above, when I went to the NW lounges and showed them my tickets, it turned out that NW had a different confirmation number for my flights, and it took the desk agent about 10 minutes to sort through it all to find it and give me new and upgraded boarding passes. If this hasn’t changed yet, it should, although I recognize this requires coordination with the partner airlines - a whole separate issue in itself.

I leave the rest up to all of you.