Originally Posted by
Blackcloud
A point of differentiation that CX has is being quite fair and generous to OW members. But if they follow your suggestions then they would surely start to lose the business of these other OW flyers. So that would cause harm to CX just to satisfy a portion of their own frequent flyers.
I have always thought the above and to be honest I'm completely fed up with BA gold card holders being treated like kings on CX whilst Diamond card holders receive nothing form BA, AA in my experience. No greeting or acknowledgement of ones status, bad service, no priority luggage and way down the list on op ups (below BA silver). I have been refused entry to a BA first class lounge and asked to pay for an orange juice in the AA lounge.
I blame Cathay for this as it is only they who can put the pressure on BA etc to sort this out, unfortunately at the end of the day this just leads to a stalemate but as it is CX Diamonds have very little anyway and at least CX are making the gold members happy who could easily choose BA or other Airlines if they don't see the odd upgrade.