Originally Posted by
cooper99
Ironically or perhaps inevitably the customer service type people I have known personally were the absolute worst customers themselves...
Agreed. Some of the trashiest, cheapest, and most ghetto people seem to have the worst attitudes. Sometimes we don't get to see everything as pax, but all one needs to do is watch Airline a few times to see those type of people in action. It's the entitlement mentality, where spending $90 on a r/t ticket makes too many people think that they're big shots for a few hours, like they just sat down at a 5-star restaurant.
I feel horribly helpless as a customer these days...I would never start screaming and yelling and throwing things but I sure don't like to go along with whatever nonsense is told to me...sometimes there is a way out...others you are utterly trapped with no choice but to cave to their "power"...ugh
Agreed again. There's a time and a place for expressing you're distaste, and the incidents that cause customer unsatisfaction are rapidly increasing these days. But the leeway that pax get is decreasing. Pick the wrong time to speak up, and you're pretty much a criminal.