I was staying at mgm for two nights 9/12 ci and 9/14 co. At around noon on 9/13 I returned to my room and found that my carry-on type bag was gone. I looked for the chamber maid who was in a room nearby; she showed me her printout, listing me as checking out on 9/13, and so when she cleaned the room at 11:15 am. the bag was sent to the garbage room.
A supervisor was called, but the bag could not be located. I gave them an estimate of the contents and they reimbursed me for $150, since mgm "screwed" up, their records showed me as co on 9/14, the info given the cm was incorrect. [I had a second bag (which was not in the room at the time) with more valuable stuff (clothing etc.)--the bag which was thrown out had lots of reading material, books, magazines etc.]
It would seem to me that anything found in a room be sent to lost and found, to be kept for at least a week, not to the garbage room. Also, the official co time is 11:00 am, so even if I were really departing on 9/13, 15 minutes seems like too short a time--I could be checking out late.
I am contemplating, attaching a note to any bag I leave in a room, stating when I am really checking out, and noting: DO NOT REMOVE THIS BAG.
Has anyone had a similar problem, with any hotel?