"Online Air Fare Shoppers Face The Frustration of Web Rage" - By JANE COSTELLO
Article began as "When Ken Hamer searches for air fares online, he knows it will take at least an hour to find the best deal. And that's if everything goes well." Other FT'ers mentioned is our own Ricechex!
http://interactive.wsj.com/articles/...7213902316.htm
Congratulations!
-Ken Lin