I made a booking on Expedia for a trip to India for my dad and I finalized the payment and got my receipt… After that I went to check my itinerary and it wouldn’t show up and was alerted to call customer service.. So I call them and they tell me there is a problem with the ticket and that AI has canceled it and requested it be rebooked and I was told I’d receive a refund..

Now here’s the problem, Expedia says they can only refund me their fees, and I have to get the Airline charges from Air India.. I called AI and they said they need a ticket number which I don’t have, because they never issued me ticket.. Wouldn’t it be Expedia's responsibility to refund the money, since they are the ones that took the payment? I’ve been going back and forth from a number of reps and none of them knows anything.. But one rep was nice enough and tried contacting AI, but they didn’t get anyone…

Just 5 mins ago I get a call saying that I should see a refund in 72 hours since there was just a hold put on my account and it should fall off… I also got a email saying I’m being credited 19.99 from Expedia, but the problem is I was charged 24.99 and that remaining $5 is their fee.. Even though they were reluctant to give the $5 back, finally said they’ll refund but it will be done manually and will take 10 days..

I don't think I’ll bother with Expedia anytime in the future, and I will be seriously PO'd if I don’t get my money back..