Originally Posted by cepheid

So, you may have seen a recent thread that quotes a WSJ article about Capt. Denny Flanagan. The article mentions that Capt. Flanagan routinely purchases McD's or other food for inconvenienced pax during irrops, and goes on to mention that UA reimburses him for such purchases.

As I wrote over in that thread, if one captain can be empowered to do this, perhaps other captains (and maybe pursers) can also do the same. Of course, Capt. Flanagan appears to have a long history of good judgement and I'm sure he earned the trust of management long ago in this regard, but it wouldn't be unreasonable to think that other captains (and/or pursers) could be entrusted in the same way...

In fact, it seems like a great idea, and Capt. Flanagan's story goes to show that it can work. Perhaps that example should filter to the rest of the fleet.