Originally Posted by
kchika
As far as their profit is concerned, every customer who flies on CX is important to their business. Should they tag their bags too? Some OW elites fly CX less often btw.
Which is why CX track customer revenue even for OW elites that are not CX elite. They believe that these customers are worth the extra effort whereas joe fly once a year is not. Elites are people who fly alot, and so it would seem to make sense to me that CX would try and attract their business, I don't understand why this is so difficult to understand.
Originally Posted by
kchika
I bank my miles with CX because it is my home-based airline. 24-hour hotlines, top notch homebase lounges and check in counters and elite status recognition. Honestly it's a matter of choice. If you bank miles with CX, then elite status is harder to get, but then you are treated much better as you go up. If you choose to bank miles elsewhere, then it maybe easier to earn status and use less miles for redemptions. How many % of DM+ and/or DM bank miles with CX if they don't fly CX often and when status is so hard to obtain?
Where you choose to bank your miles is upto you. Unfortunatley miles and EQM/status credits/tier points cant be separated into different programs, which means that I can't earn status with CX but accumulate miles to a different program even though the two are not related. Why should someone who flies regularly on CX metal but banks to a better mileage program be treated as less valuable by CX than the exact same flyer who banks to CX? Yes, it is harder to get status on CX than most other airlines but thats a choice you make because you get better treatment by your home airline.
I don't know how many DM/DM+ do not regularly fly CX but you would probably be surprised outside of the FT community the vast majority are pretty unaware of FF programs generally. I had a colleague who received her PPS Solitaire card and was impressed because she assumed she had just made silver!