Originally Posted by
bensyd
CX believes that these customers though are important to their business that is why they tag their bags, they don't do it because they are just trying to be nice.
I am not saying that DM+ or DM are not valuable customers and whether or not they choose to bank into less attractive programs is their mistake, why should someone who has done their homework but still does a significant portion of their flying on CX not be treated as a valued customer, there is of course the opposite, although probably quite rare of DM+ and DM's who do very little flying on CX but still have status with them, should they be treated as less valuable by CX because they never fly on CX metal?
As far as their profit is concerned, every customer who flies on CX is important to their business. Should they tag their bags too? Some OW elites fly CX less often btw.
I bank my miles with CX because it is my home-based airline. 24-hour hotlines, top notch homebase lounges and check in counters and elite status recognition. Honestly it's a matter of choice. If you bank miles with CX, then elite status is harder to get, but then you are treated much better as you go up. If you choose to bank miles elsewhere, then it maybe easier to earn status and use less miles for redemptions. How many % of DM+ and/or DM bank miles with CX if they don't fly CX often and when status is so hard to obtain?