FlyerTalk Forums - View Single Post - UAL's Captain Denny Flanagan (In-Flight Experiences, Sightings, Schedule, etc.)
Thread: UAL's Captain Denny Flanagan (In-Flight Experiences, Sightings, Schedule, etc.)
View Single Post
Old Aug 28, 2007, 5:40 am
  #16  
WindyCityBrother
 
Join Date: Dec 2002
Location: Chicago, IL USA AA Platinum, UA, Hilton Blue, Starwood Platinum, Amtrak Guest Rewards
Posts: 189
I stopped flying UA because of the horrendous customer service. Maybe someone should talk to Capt. Flanagan about teaching a customer service course. People like this keep you IN business and attract and RETAIN business.

Sounds like a really great guy. Isn't it refreshing to hear stories like this?
WindyCityBrother is offline  
Reply