I don't know the lady's name, but the hostess in the Skokie/Deerfield Illinois area Renaissance is the BEST ever. I would go there every few months, and quite often she would even remember my name! She always set the table for me, wanted to set me up with a juice when I left, and was extremely kind and thoughtful.

If they could put a clone of her in every hotel, it would be so awesome. Unfortunately I probably won't be going to that area for a while, so I can't look up her name.