Originally Posted by
CXYYZ
I had that issue this weekend. For me, I had been using airport codes (e.g. YYZ) instead of waiting a second and selecting the matching name that the website suggests. I tried again, this time selecting the airport names, and it worked. Not sure if that'll help.
I have had the same problem. In order to resolve it I had to log out of the Aeroplan Website and start over (including logging in) It appeared to me that it had something to do with timing out.