I just called for a status update. Mine has not been mailed. They now say it's going to be 9-10 weeks, or in other words, 'another week or two'. Considering that they told me it would be another week or two back in July, this is really annoying.

They basically read from a script that tells them to continually apologize and blame the delay on the larger than expected number of submissions. Albeit nice and friendly, the CSRs are not very helpful. Almost makes me want to take a walk over to Fanueil Hall and have a chat with the TLC manager in person!

If we have to abide by all the T&C's, shouldn't they as well? It clearly states 8-10 weeks for processing. I would be willing to be a little more patient, but I was hoping to use this for a trip in September. Guess that's not going to happen now.