Originally Posted by
Jenbel
In the short term, my answer would be that questions about the programme go to EK, questions about the airline and the service etc go into Other Asian (etc).
<Devil's advocate cape on>
Then where should a hypothetical question like below go:
Are the onboard service & seats worth the 40k skywards miles to upgrade CMB-XXX from economy to business class on this day flight, or can I get better value from those miles?
<Devil's advocate cape off>