Originally Posted by radonc1

It's particularly frustrating to contrast the service levels between the "true" transcons and, say, EWR-LAS, which is only about 200 miles shorter.

I think I have been saying this for quite a while. CLE to LAX is also a "transcom" in terms of milage and time (45 min less than EWR) but our level of first class service is markedly degraded from what is delivered coast to coast. What is remarkable is that I will have done 3 of these in three weeks and have gotten no upgrades on the non-stops. This can only mean that CO is selling out the front of the plane and that means that people consider the toned down service to be worth the money when compared with the competition. I just wonder when the competition will wake up and realize that there is a subgroup of passengers willing to pay for a truely premium product.