Today's mail brought three identical form letters from UA apologizing for "less than satisfactory service" which required me to call UA Reservations. Each envelop contained "a more tangible expression of our apology," a "Service Check" for a 1,000 mile unrestricted upgrade, any fare, any class, anywhere. Four of these certs, each good for 1,000 mile segments.



Nice piece of mail on a nice summer day. Nice people at UA. Only thing is, I never called Reservations to complain about anything. I may have called to book a ticket or sign up for an upgrade but no complaints from this satisfied UA customer.



It's a nice day, 85 outside, and I'm going to the beach. Cheers