Yes...I did spoke with someone. I pressed on 'French' and I immediately got someone who answered...but he could bearly speak french

I checked on Fedex and they were right when they told me that AC was lying. They finally got the pickup call from AC during the night at 3:00 AM and the bag is in transit to come to my home.

Hope I get it today. But a YYZ-YUL where your bag shows up 2 days later is just unacceptable in my point of view.