FlyerTalk Forums - View Single Post - Went to the wrong location due to incorrect map on website
Old Jul 30, 2007 | 4:09 pm
  #3  
atxtraveler
2M50 Countries Visited80 Nights15 Years on Site
 
Join Date: Jul 2007
Location: DFW; Allen, TX
Programs: AA EXP/2MM, SPG Lifetime Platinum, Marriott PLT, National Exec Elite
Posts: 1,084
Originally Posted by the_traveler
Personally I haven't, but as has been said many times, I would keep calling until you get an answer you like! I also would ask to speak with a supervisor, and their supervisor, and their supervisor, and keep going up! RN puts the maps on the listings to help the diners, and if the diners go to the wrong place based on the directions on the listing, why should the diner be penalized? We didn't put the wrong directions up. (RN or the restaurant did!)
Lately I have printed out (to a PDF) the location directions, and especially the "award" availability page on every major dinner purchase. So far I have missed out on over 10,000 miles because of two major screwups based on website information. RN has not been helpful in giving those back.
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