Originally Posted by
troyb
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8100/4.2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
Hi,
I have a 22inch Tumi bag (T3 style) that I got as a gift approximately 2 years ago. The extension handle was always a little loose but its gotten much worse lately and is now starting to crack.
I called Tumi and was told I must pay to send it in or pay to have a Tumi retail store send it for me. After this, they will tell me if the damage is under warranty and if not, the cost of repair. Is this common among the experiences of others here? I always thought that the point of spending $500+ on luggage was for the warranty.
Now here's my question, any chance that they'll let me switch to a different model bag? This is clearly a design flaw and I have no doubt that the problem will occur again. I'd be happy to pay the price difference.
Oh, and sorry for the additional luggage thread, however I thought that this is a somewhat different topic than the normal one.
Regards,
Troy
My experience with the "lifetime" warrenty was to pay $25 after bringing the luggage to a Tumi store in the Galleria mall in Houston, be told zippers are not covered and offer to repair the bag for about $200. They returned my bag and I threw it away.
P.S. They did offer me a 20% discount off what looked to be list prices on a new bag.