Originally Posted by
goalie
outstanding post ^^^^^^^^
you couldn't have said it better and i think the overall key to what you said is that the flyers are complaining about the system and not the screener. it is a system that is dysfunctional and with that, there is a trickle down effect which unfortunately affects the indivudals involved (both good and bad as there are some who can adapt to a bad sitution and make it better and those that just make a bad situation worse). kudos again to you for a post that was as simple as it could be and gets right to the point. ^^
Agreed. I don't necessarily have problems with the screeners as long as they're at least civil. I hate the policies they enforce and wonder how they can stand to do it. However, I have seen a lot of tools out there that really give TSA a bad name and are posterchildren for what's wrong with the agency.
When I go thru a checkpoint, I want to go thru with as little hassle as possible. In the shoe carnival days, I would hold them to the SOP even if it meant a secondary (for which a complaint was promptly filed). I don't go looking for a fight, but I won't tolerate attitude either.
Super