Originally Posted by TSASuper

OTACON72,
Given your responses here and in other threads, I must say that I am glad that you are no longer employed with TSA. If your attitude here is any resemblence to your attitude at work during your TSA tenure, something tells me that you were either terminated or quit in lieu of being terminated. I could not tolerate this type of behavior at my airport. If you left for greener pastures, you have my best wishes.

You fail to understand that the folks on this forum are only a fraction of a percent of the total traveling public. With every job, there will be those who will complain about the process. In many threads that I have read, their complaints are valid...extremely valid. Other complaints have you asking, "What the ----?"

Rather than talking back to them and calling them a bunch of whiners, use what they are saying. I frequent this board and occasionally post when appropriate. A lot of what's said here I use in my briefings with my TSA staff. I can get useful information as far as customer service and the points of view from a passenger's perspective.

I've heard so many folks use the phrase, "Well, I was polite until they gave me crap, so I gave it back." That is such the wrong way to address it. 99.99% of the time, the flyers are complaining about the system and not the screener. Most of the time when the flyers here are complaining about the screener, the complaint is valid because of the "I'll just give it back" mentality. In this line of work, you must have a thick skin, because regardless of how well you do your job, someone will complain. You have to be able to let it bounce off of you. Giving the argument back to the passenger only does one thing, you let the passenger win. If he/she gets under your skin, you lost.

I am a current TSA employee, and am proud to say so. Sometimes, I question the relevance of the processes that we must follow, but I do follow them. I also know that passengers don't agree with them, which means they'll complain. When I've had enough, I won't fire back at them. I'll simply leave the TSA, since I am no longer able to perform my job at the level TSA expects from me.