Originally Posted by
nutternet
I should have asked really, she was very forthcoming with the fact I booked with PTS so I assumed that if she could have upgraded us she would have done. This was my first stay on the FHR rate.
Next time I will be on an upgrade mission!
Ya, you usually have to ask about the upgrade.
I find that, when you make the reservation through PTS, just wait 15 minutes or so for your information to be available at the front desk, and then just call the hotel directly.
They are usually pretty good about securing your upgrade right then over the phone, even though the T&C states upgrade "at check-in".
YMMV, but I have had great luck that way.