FHR Upgrades and Amenities [except Las Vegas] 2006-2012
Nov 13, 2012, 3:19 pm
#1546
Join Date: Jul 2009
Posts: 983
Let's see:
The American Club - Upgrade to Immersion Suite from standard room. Further upgrade to Presidential Suite for a very nominal $200. F&B credit a $100 deduction from the bill, breakfast technically only in restaurant but I had no problem ordering room service.
Ritz Carlton Georgetown: Upgrade to one-bedroom suite confirmed prior to arrival. Same deal with F&B and breakfast. Service, as usual, was exemplary.
The American Club - Upgrade to Immersion Suite from standard room. Further upgrade to Presidential Suite for a very nominal $200. F&B credit a $100 deduction from the bill, breakfast technically only in restaurant but I had no problem ordering room service.
Ritz Carlton Georgetown: Upgrade to one-bedroom suite confirmed prior to arrival. Same deal with F&B and breakfast. Service, as usual, was exemplary.
Nov 14, 2012, 9:33 am
#1547
Join Date: Oct 2009
Location: Constantly Positioning
Programs: SPG Plat, CX DM, DL Gold, HHonors Gold, AA Plat
Posts: 346
W Times Square New York
Went right after Sandy and beginning of Noreaster so somewhat unique circumstances in my booking.
FHR had cheapest rates on a Fabulous Room.
-No room upgrade (Suites sold out online)
-$100 F&B at BlueFin restaurant
-Breakfast amenity (Most basic continental b'fast ever)
-Late Checkout (Not offered or used)
FHR had cheapest rates on a Fabulous Room.
-No room upgrade (Suites sold out online)
-$100 F&B at BlueFin restaurant
-Breakfast amenity (Most basic continental b'fast ever)
-Late Checkout (Not offered or used)
Nov 25, 2012, 9:29 am
#1548
Join Date: Oct 2005
Programs: AA-Gold (1mm) AMEX Plat HH Gold BA Silver
Posts: 30
Trump Hotel - Chicago
Booked Deluxe King Guestroom Nov 21-23 (Thanksgiving Staycation)
In addition to the regular perks ($100 spa credit for the room, upgrade when available, noon check-in and 4p checkout), we also got -
- $150 food credit which we used for an awesome meal in Sixteen (special on FHR upon booking)
- Double upgrade to a 1500 sf Deluxe Suite
We had an incredible time and were treated very,very well. Room rate was $355 per night + tax
In addition to the regular perks ($100 spa credit for the room, upgrade when available, noon check-in and 4p checkout), we also got -
- $150 food credit which we used for an awesome meal in Sixteen (special on FHR upon booking)
- Double upgrade to a 1500 sf Deluxe Suite
We had an incredible time and were treated very,very well. Room rate was $355 per night + tax
Nov 27, 2012, 3:22 pm
#1549
Join Date: Oct 2004
Location: DFW
Posts: 8,036
Ritz-Carlton Rose Hall, Montego Bay
Booked Club room - no upgrade available as all club suites were booked
$100 resort credit
Full breakfast at main restaurant daily
Late checkout offered and used
FHR explained at check-in and given the details in writing. Had a great stay and the staff here is spectacular.
Booked Club room - no upgrade available as all club suites were booked
$100 resort credit
Full breakfast at main restaurant daily
Late checkout offered and used
FHR explained at check-in and given the details in writing. Had a great stay and the staff here is spectacular.
Dec 1, 2012, 10:54 am
#1550
Join Date: May 2001
Location: The Wild West
Posts: 1,334
SF Palace
Booked two Superior Rooms at $189 per night over the Thanksgiving weekend. The public areas in this hotel are a bit tired and the service is lacking but both rooms were upgraded in advance to very nice Deluxe Suites.
Great buffet breakfast or american breakfast by room service included. You have to present a certificate to the server. Interestingly, the certificate says it covers gratuity, which is not normally the case in my experience.
Extra $100 per room in F&B credit went a long way over the weekend.
All in all a great stay given the price and location.
Booked two Superior Rooms at $189 per night over the Thanksgiving weekend. The public areas in this hotel are a bit tired and the service is lacking but both rooms were upgraded in advance to very nice Deluxe Suites.
Great buffet breakfast or american breakfast by room service included. You have to present a certificate to the server. Interestingly, the certificate says it covers gratuity, which is not normally the case in my experience.
Extra $100 per room in F&B credit went a long way over the weekend.
All in all a great stay given the price and location.
Dec 4, 2012, 1:44 pm
#1551
Join Date: Nov 2005
Location: London, UK
Programs: Marriott Platinum, BA
Posts: 293
Four Seasons Houston
Booked Superior room - upgraded to Executive Suite
$85 dinner credit at Quattro
Full breakfast at Quattro daily
4pm late checkout offered and used
An excellent stay in a great downtown location. Rate was $159 + tax.
Booked Superior room - upgraded to Executive Suite
$85 dinner credit at Quattro
Full breakfast at Quattro daily
4pm late checkout offered and used
An excellent stay in a great downtown location. Rate was $159 + tax.
Dec 4, 2012, 3:52 pm
#1552
Join Date: Jul 2009
Posts: 983
How was the F&B?
Dec 4, 2012, 7:40 pm
#1553
Join Date: Sep 2010
Location: EWR-OGG
Programs: UA 1K, 2mm
Posts: 160
hit and miss
Batting about 50%
USA: consistently upgraded from towers room to suite at NY Palace. Occasional 2 class upgrade.
Trump Towers (NY). Booked executive suite. No upgrade.
Venetian Hotel Las Vegas. Booked superior room. No upgrade.
Mandarin Oriental SF. Booked corner room. No upgrade.
Recent non-US experience:
Raffles Singapore: Booked suite. Upgraded to better class suite.
Ritz Carlton Singapore: Booked suite. No upgrade.
Peninsula Bangkok: Booked suite. No upgrade.
Four Seasons Marunouchi Tokyo: Booked regular room. No upgrade.
Four Seasons Hong Kong. Booked club room. No upgrade.
Grand Hotel Cap Ferrat (France): Booked superior room. No upgrade.
Claridge's London: Booked regular room. 2 class upgrade to an amazing suite (3 times)
George V, Paris: Booked suite. Upgraded suite.
USA: consistently upgraded from towers room to suite at NY Palace. Occasional 2 class upgrade.
Trump Towers (NY). Booked executive suite. No upgrade.
Venetian Hotel Las Vegas. Booked superior room. No upgrade.
Mandarin Oriental SF. Booked corner room. No upgrade.
Recent non-US experience:
Raffles Singapore: Booked suite. Upgraded to better class suite.
Ritz Carlton Singapore: Booked suite. No upgrade.
Peninsula Bangkok: Booked suite. No upgrade.
Four Seasons Marunouchi Tokyo: Booked regular room. No upgrade.
Four Seasons Hong Kong. Booked club room. No upgrade.
Grand Hotel Cap Ferrat (France): Booked superior room. No upgrade.
Claridge's London: Booked regular room. 2 class upgrade to an amazing suite (3 times)
George V, Paris: Booked suite. Upgraded suite.
Dec 5, 2012, 6:57 am
#1554
Join Date: Nov 2005
Location: London, UK
Programs: Marriott Platinum, BA
Posts: 293
It is excellent value at weekends in particular. Quattro does not have great reviews on Yelp etc but we found food & service for dinner and breakfast were very good.
Dec 9, 2012, 8:41 am
#1555
Join Date: Jul 2007
Location: Jakarta, Indonesia
Programs: CX MPC, SPG Gold, Marriott Rewards
Posts: 26
Ayana Resort and Spa (Bali, Indonesia)
Booked 1-bedroom Ocean View Villa, upgraded to 1-bedroom Ocean Front Villa.
According to the front desk, the 1 category upgrade through FHR is limited to rooms only (does not include villas). Amex Plat travel agent did not mention such restrictions when I inquire about the property.
Other Benefits/Amenities:
Late check-out till 4 pm
Breakfast at Dava Restaurant (a la carte menu, already included when you book a villa)
50-minutes massage for 2 persons, turned out to be Balinese Deep Tissue Massage.
According to the front desk, the 1 category upgrade through FHR is limited to rooms only (does not include villas). Amex Plat travel agent did not mention such restrictions when I inquire about the property.
Other Benefits/Amenities:
Late check-out till 4 pm
Breakfast at Dava Restaurant (a la carte menu, already included when you book a villa)
50-minutes massage for 2 persons, turned out to be Balinese Deep Tissue Massage.
Dec 14, 2012, 9:57 pm
#1556
Join Date: Aug 2004
Programs: TK Gold, FB Silver, A3 Silver, BA Bronze
Posts: 255
St Regis, Singapore
Received the standard contracted benefits (breakfast, late checkout and $ 100 food and beverage credit), but no room upgrade of any description. Their basic category of suite was sold out, but previous posts suggested an upgrade to a penthouse room (essentially their standard room, but on the top floor, reserved for SPG plats) was a possibility. In the event, even this modest upgrade didn't materialise.
What I did get, however, was access to the nightly complimentary wine tasting, which I don't think is a contracted Amex benefit, and normally available only when booking higher category rooms.
Once again, this experience confirms that this is a hotel that gives room upgrades very infrequently.
What I did get, however, was access to the nightly complimentary wine tasting, which I don't think is a contracted Amex benefit, and normally available only when booking higher category rooms.
Once again, this experience confirms that this is a hotel that gives room upgrades very infrequently.
Dec 16, 2012, 1:05 pm
#1557
Join Date: Oct 2009
Location: Constantly Positioning
Programs: SPG Plat, CX DM, DL Gold, HHonors Gold, AA Plat
Posts: 346
Anyone stayed on an FHR rate at the Ritz-Carlton St. Thomas and had any upgrade success?
Dec 22, 2012, 8:46 pm
#1558
Join Date: Nov 2010
Location: SFO
Posts: 305
Taj Campton San Francisco
One night at the Taj Campton in San Francisco. We paid $225 for a California Room, and were upgraded to a Deluxe.
Despite mixed reviews on TripAdvisor, we were very impressed with the service at this hotel. Breakfast in the restaurant was excellent. I stole quite a bit of my son's french toast. The casual eating area was packed at lunch, so we opted for room service which was...good enough. Glad we weren't actually shelling out $25 for a burger.
$100 food credit + $50 credit for breakfast. Early check in no problem, and late check out of 4PM was offered when we registered. No other amenities, although we turned down the turn down service, and perhaps missed something there.
The rooms are fairly small, but the hotel is right on Union Square and the price was excellent. We'll make it an annual staycation if the property remains available.
Despite mixed reviews on TripAdvisor, we were very impressed with the service at this hotel. Breakfast in the restaurant was excellent. I stole quite a bit of my son's french toast. The casual eating area was packed at lunch, so we opted for room service which was...good enough. Glad we weren't actually shelling out $25 for a burger.
$100 food credit + $50 credit for breakfast. Early check in no problem, and late check out of 4PM was offered when we registered. No other amenities, although we turned down the turn down service, and perhaps missed something there.
The rooms are fairly small, but the hotel is right on Union Square and the price was excellent. We'll make it an annual staycation if the property remains available.
Dec 23, 2012, 12:30 pm
#1559
Join Date: Dec 2010
Posts: 507
Fairmont Olympic Seattle
checked in yesterday at 12:30pm for 3 night stay.
booked deluxe king, upgraded to executive suite.
breakfast is $56 credit each day - good for whatever you want.
$100 food/bev credit as well.
4pm checkout offered and accepted.
best of all, third night is free with current promo.
booked deluxe king, upgraded to executive suite.
breakfast is $56 credit each day - good for whatever you want.
$100 food/bev credit as well.
4pm checkout offered and accepted.
best of all, third night is free with current promo.
Jan 9, 2013, 7:55 am
#1560
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
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