Originally Posted by
websterlewis
How did you get on Gardyloo? I spoke to AA RTW desk this weekend and the guy was adamant that surface segments count as part of 20 segments once I re-issue the ticket even though the ticket was purchased back in August 2006.
There was some initial confusion but after speaking to the AA RTW supervisor she confirmed that the prevailing rules at the time of issue (i.e. no segment count for surface) would apply through the life of the ticket.
My problem was complicated by several "phantom" segments - originally planned, then eliminated - that were still showing on the PNR, giving me a 28-segment, two-transcon, two Atlantic-crossing RTW -

- also resolved in the "final" reissue.