Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG Diamond (20 years SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,104
I've tried to convince the hotel to honour the upgrade but so far was unsuccessful. Karen was going to check for me as well but I haven't heard back from her. So, I cancelled my reservation and will stay at the Crown Plaza instead where I generally get a nice suite as a Plat member.
Due to the stupid rule this Hyatt hotel made up, they have lost my business and will continue to do so in the future if they do not comply with the published upgrade rules.