Originally Posted by
PforPlatinum
Did that gate agent said
"I'm not holding up anything for you", or maybe
"You will not board MY plane."?
Sounds like EWR GAs have ultimate power...
Seriously, perhaps this is the very moment when customers need Concierge's help, rather than arranging shower at PC, if it work as advertised.
CO should give BF Concierge more power/privillege/authority over GA, IMO.
No the Concierge ran to the gate with me. And she tried to get the gate agent to open and let me on - since the flight was still there. The agent knew we were coming - and did not wait until 7am. So here I have the Concierge with me standing at the gate. The Concierge then went behind the counter and the Concierge rebooked me on the next flight at 9am. The Concierge was very helpful and went out of her way - just that the gate agent ignored her. I could see if we were going to be 5 minutes late - but the Concierge keep calling the gate as we ran.
This was a couple of years ago - not recent. But they are very helpful when you need them.